My wife was not able to come to the branch to make a payment, I am her husband and I ask if I could make the payment for her. The person that answer the phone simply said NO! I explain to her that she is in the hospital and can't make it to the branch. The girl said to me that is a company policy that only the borrower has to come in or they will cash the check and there is no extention, if the payment is made the following day she will be in defaut and pay double.She simpathies the situiation but she must come in the branch regales what! I answer her that I have to drag her from her bed to make it good and ask her is this is only way? She said YES!
How crule can you get, She said just too bad, and have a nice day and hangup.
I hope that this review will be read .