The customer service people here are not so good. You have them telling you that they are supervisors when they are not. You are told that there are no extensions provided to you since you live in Ohio, but you received an extension two months prior from them. They are an ok business. I have had several loans through them and havnt really had any problems other than their website not working half the time. Other than that, if you take the loan, it comes directly out of your acct and the money should be there..they have so far always done me good on times and dates..I would at least give them a try but if you get a rude rep at first..hang up, call back and get someone else..not all of them are bad